Virtual and Blended Learning Computing Devices and Hotspots Student computing device repair issues should be reported to the teacher first when possible. If the school is unable to resolve the issue, students/parents should be directed to the following process: Students/parents should submit an Ascension Public Schools Help Desk work order by going to https://kbox.apsb.org/. If unable to submit an online ticket, they should call the Ascension Public Schools Helpdesk at225-391-7090. If the Helpdesk staff cannot immediately resolve the issue, they will submit a work order. Contact will be made by technology staff as soon as possible to attempt to resolve the issue. Staff will call and/or remote into the device to attempt to resolve the issue. If the problem cannot be resolved remotely and appears to be a problem with the device, the student/parent can swap out the computer, charger, or hot spot at the student's school. While schools are open in Phase 2 and Phase 3, device and charger swap outs can occur at a child's school. Please contact your school for the hours they are able to swap devices.
Flyer ID 1012720
Sent from Dutchtown Primary School
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